By using the website and our contact form, you consent to the collection, use and transfer of your information under the terms of this policy, the Data Protection Act 1998 and in compliance with the General Data Protection Regulation - GDPR.
What information do we collect about you?
We will collect information about you when you open an account, complete the contact form on our website, place an order for products or services, or request further information from us. The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you accordingly.
When you enter a competition or promotional feature, we may also ask for your name, postal address, e-mail address and telephone number so we can administer the competition and notify winners.
If you contact Altecnic Ltd., the Company may keep a record of that correspondence dependant on the intent of use of such correspondence. This includes warranty claims, legal documentation and any other data that will require a further action from Altecnic Ltd.
Details of your visits to the website, including traffic data, location data, and other communication data are also stored.
Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read these at the relevant time.
Where is the data stored?
All data collected by Altecnic is stored in the EU.
How do we use the information we collect about you?
- to process your order or manage your account (if applicable),
- to contact you for your views on our services,
- to notify you about important changes or developments,
- for record keeping purposes,
- If you agree, to keep you informed about our products and services that we offer and about news and promotions.
- to improve our website
We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.
Keeping you informed
If you have bought or enquired about our products or services previously, we may also use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers. If you agree, we would also like to send you information about Altecnic and its promotions.
If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services.
However, you will be able to let us know if you no longer want to receive material from us each time that you receive a communication by following the link to unsubscribe.
Disclosing your data
We never make your personal details available to 3rd party companies for marketing purposes.
However, we may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and e-mails, analysing data and to obtain professional advice. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.
We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.
How is your information protected?
We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. We never transfer your data outside of the EU.
The Company may collect information about your computer, including your IP address, operating system and browser type via analytics software like Google Analytics. The Company uses this for website administration and to report aggregate information to the Company’s performance and outreach.
To obtain further information relating to the Cookies operating on our website, please view our Cookies Policy.
Our products and services are not directed at, nor do we knowingly collect data from, young persons under the age of 16.
This site contains links to other sites such as accreditation companies and/or official regulating bodies. The Company is not responsible for the privacy practices or the content of such websites.
This policy was last updated in May 2018.
You may request details of personal information that we hold about you. If you would like a copy of it, please email us at firstname.lastname@example.org or write to us at Data Protection, Altecnic Ltd, Mustang Drive, Stafford, ST16 1GW.
We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us at the addresses given above as soon as possible so we can update our records.