Design Support

Here at Altecnic, we have several CIBSE accredited heat network consultants readily available to advise and assist during the design phase. We are keen to be more than a supplier/manufacturer, instead utilising the wealth of knowledge within the business to provide technical advice and training for our customers.

Product Showcase

Book an appointment to visit our product showcase at The Building Centre in Central London, featuring our key heat network and commercial products. Our Sales Managers will be happy to talk you through our products and services – just contact us to make an appointment.

Aftersales care: Commissioning to Maintenance

We are committed to supplying both high-quality products and excellent post-sales service. In fact, our products come complete with either a 1, 2 or 5 year warranty.

Our UK central head office warehouses extensive stock of spares for both current and previous HIU models, all of which are available via our distribution network consisting of over 3000 suppliers across the UK.  If you require any assistance then our experienced sales and technical team are on hand to help you find exactly what you need.

Technical Support

We have both office and geographically based technical and service teams ready to assist with all servicing and technical queries.

Accredited Training

We deliver a number of CIBSE accredited CPDs covering all manner of hydronic topics from TMV’s and Backflow Prevention, to Heat Networks. They can be delivered at a place and time convenient to you, whether as a webinar or in person. For further information please visit our dedicated training page in the Technical Hub.